In my previous post, “5 Tips To Start Strategic Intelligence Research On Social Media”, I mentioned that social media influencers can be very good outlets for strategic intelligence. Influencers can be actual filters by providing information in the form of raw data to insights and analysis.
The challenge behind using social media influencers for competitive intelligence research is that there can be many influencers for a given industry or topic thanks to the abundance social networks. (I recall before the advent of social media and tools such as Klout and PeerIndex, identifying experts was a matter of searching for past presentations, white papers, books, interviews and articles in local and national papers.)
In order to identify the right influencer for your intelligence needs, it is best to sort all influencers based on Lisa Barone’s “5 Types of Influencers On The Web”. Table 1 presents the 5 categories along with their respective descriptions.
Although these labels can be used for content marketing purposes, they can be a tremendous help to online researchers seeking to follow the best influencers on Facebook, Twitter, LinkedIn and or Google Plus. Below is a quick discussion on:
- How each influencer has an implication on the strategic intelligence research process
- How each influencer can be identified
The Social Butterflies
Implication on the strategic intelligence research process: Since social butterflies “knows” everyone, they could be a good person to connect with hoping that he or she can introduce you to individuals that may have the answers to your questions.
How each influencer can be identified: One can spot social butterflies based on the big number of followers on Twitter and connections on LinkedIn and Google Plus. In addition, these individuals tend to have organized lists and / circles.
Implication on the strategic intelligence research process: Thought leaders are regularly asked to speak at industry conferences and are positioned as a source for validated information. Thought leaders can be an invaluable source for industry analysis via the content that they share in their respective networks. (i.e. links to articles, comments made in discussion groups on LinkedIn and on their own Google Plus page, etc.)
How each influencer can be identified: These individuals can be identified based on their presence on the social web via personal branded blogs, podcasts, presentations and or white paper on document sharing platforms such as Slideshare. Frequent status updates with dates of upcoming events when they are appearing is another good indicator.
Implication on the strategic intelligence research process: Trendsetters are usually the individuals that are the “first in the know” and will highlight something different happening in the industry. As the label suggest, this group of influencers can be helpful in forecasting or uncovering trends in a sector.
How each influencer can be identified: To pinpoint these people on social media, one has to track if they have a blog or publish articles to comment new things within the industry and they are not too shy to share their thoughts.
Implication on the strategic intelligence research process: This group of social media influence can play a huge role in a strategic intelligence gathering function. Along with the traditional media news sources, “The Reporters” can provide information in real-time via their own content curation process and the appetite to publish on large scale what they have or know. In addition, they can be open to be interviewed in-person or via the phone to share their insights for hard to find information.
How each influencer can be identified: Reporters are behind industry blogs, Twitter feeds and can be seen or heard through traditional media outlets. Their social media presence details are usually available on blog posts, articles and mentioned on broadcasts (i.e., television or radio.)
The Everyday Customer
Implication on the strategic intelligence research process: The Everyday Customer influencer can be real asset to competitive intelligence researchers. By tracking what is being said by these individuals, one will be able to capture opinions on competitors based on good or bad experiences with a product or service.
How each influencer can be identified: These individuals tend to stand out on social media especially via personal blogs, Facebook Page wall postings / comments and Twitter feeds to highlight their affinity for a brand or a dislike for a company.
It is important to note that the five types of influencers used in a competitive intelligence researching context are not mutually exclusive. Some influencers may qualify to be in more than one category. For example, a conference speaker scheduled to present on future sector trends can be a source of information as a thought leader – trendsetter influencer.
In order to use social media influencers for strategic intelligence efficiently, consider the following four steps:
- Know what you are looking for either on an ad hoc or on-going basis
- Search and identify the appropriate influencers based on your needs
- Group the influencers on the basis of the “type of influencer” (as discussed above). Create lists and circles for each group
- Engage with the influencers by leaving a comment on their posts, retweets their content and “Liking” what the posts in their respective networks
Looking to improve your organization’s information gathering techniques? Connect with Isabelle Poirier to learn more about Intelegia’s custom training sessions to uncover strategic intelligence that is available on social media.
Want To Know More?
Please read our past posts:
- 5 Tips To Start Strategic Intelligence Research On Social Media
- What Does Google Social Search Mean For Strategic Intelligence?
- 9 Indicators Of A Social Web Influencer
About The Author:
Ian is a content strategist and the competitive intelligence researcher at Intelegia. With his knowledge of social media tools and an understanding of branding on the web, Ian formulates content marketing strategies for clients’ needs. As co-author of the Canadian Cities Online Marketing Index© and chief blogger at Intelegia, Ian documents and assesses global best practices of organizations’ approaches to social media marketing in terms of integrating their branding and communications strategies to obtain their marketing objectives. Follow Ian on Twitter @citweetz. __________________________________________________________________
Intelegia is a boutique consulting firm in Montreal, Canada that understands the need to be innovative and strategic in a business landscape that’s evolving at an incredible pace. The firm delivers social media strategies to efficiently engage with stakeholders in economic development, business to business and business to consumer segments. It assists clients by defining and executing sustainable social web strategies that will allow their brand message to stand out in a competitive environment where target audience engagement is a must.
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